Protection of Personal Information

Dear customer and supplier

The companies: Almacenes Generales de Deposito Almaviva S.A, identified with TIN 860.002.153-8, Almaviva Global Cargos SAS (TIN 800233052-5) & Almaviva Zona Franca S.A.S ( TIN 900377203-1), hereby inform you that we have information in our databases that was previously provided by you due to the nature of our business and by virtue of the business relationship between you and one or several of the previously identified companies. In accordance with Law 1581 of 2012, regulated by Decree 1377 of 2013, we are requesting your authorization to continue processing your information within the previously stated terms and conditions. The companies identified above are responsible for the good use and storage of said databases, which is done and will be done under the highest information security standards. Said companies will not sell their customer or supplier databases and will only use them for business purposes, to offer services, provide and receive business information and for providing services correctly. The aforementioned is in accordance with personal data protection policies. In addition, we inform our customers, suppliers and everyone who is part of the company that they have a right to know, update, rectify and request the cancellation of their personal information at any time, as well as to request proof of authorization, revoke it and be notified about how the given information was used. The companies have provided the following resources to receive your requests: email: almaviva_informa@almaviva.com.co, and for written communication, address it to: Cra 13 A # 34 -72, 11th floor Bogota D.C - Colombia
If, within a period of thirty (30) business days starting from the date this communication was sent, you have not contacted us to request the removal of your personal information, it will be understood that we can continue processing the information that is in our database for the previously stated use or uses.

 

PERSONAL DATA PROTECTION POLICY

Almacenes Generales de Deposito Almaviva S.A, identified with TIN 860.002.153-8, a private entity, supervised and controlled by the Superintendencia Financiera de Colombia (Colombia’s Financial Superintendence) as a financial services Company located at Cra 13 A # 34 -72, 11th floor, in Bogota D.C - Colombia, and its subsidiaries, Almaviva Global Cargos SAS (TIN 800233052-5) & Almaviva Zona Franca S.A.S ( TIN 900377203-1), in the interest of protecting personal information to which they have access to due to their activities, and according to Law 1581 of 2012, and decree 1377 of 2013, have developed a Personal Data Protection policy to regulate the collection, storage, treatment, administration and protection of the information belonging to Customers, Suppliers, Users, and Workers, which has been obtained through the different information gathering channels.
You will find in these policies the rights that support owners of personal information, the mechanisms available to process requests, inquiries and claims that said owners of the information can utilize to exercise their rights to know, update, rectify and eliminate the information, and to revoke authorization, as well as the process which the information will undergo and the purpose of said process, among others.

ALMAVIVA S.A. and its subsidiaries respect the general privacy of everyone who provides information assigned as personal, acknowledging the rights of the owner of the information under the legal terms established by Law 1581 of 2012 and regulatory decrees.

  • To know, update and rectify your personal information before those responsible for the treatment or in charge of the treatment.
  • Request proof of authorization granted to the entity responsible for the process, except for the exemptions stipulated in Law 1581 of 2012.
  • Be notified by the responsible party or the person in charge of the process, with prior written request, of the use that has been given to your personal information.
  • Revoke authorization and/or request the elimination of the information when the current principles, rights, and constitutional and legal guarantees of the process are not respected. This revocation or elimination will take place when the Industry and Commerce Superintendence has determined that the responsible party or person in charge of the process has behaved in a way contrary to Law 1581 of 2012 of the Constitution.
  • To have free access to your personal information once a month and every time there are substantial changes.
  • File claims before the Industry and Commerce Superintendence for violations to the Habeas Data Law. (Art. 8 Law 1581 of 2012)

The information that is the object of the process is obtained by ALMAVIVA S.A. and its subsidiaries through the Owner of the information (Customer, Supplier, User, Worker).

The information, object of the process, is collected by ALMAVIVA S.A. and its Subsidiaries during the full relationship with the Customer, Suppliers, User, or Worker, through:

  • Its Sales Agents when filling out form QSA023 - Single Customer Registration and Update Form.
  • The Human Resources Department during the hiring process - employee file form RHU 003
  • The Purchasing Department when registering Suppliers, forms SAD 007 (single supplier registration form - persons) and SAP 008 (Single supplier registration - corporations) iv. Commercial databases.

ALMAVIVA S.A. and its Subsidiaries receive information, store it properly and safely, access to the personal information and information collected from the owners is restricted and limited to comply with its business purpose, for inquiries, to comply with legal stipulations and to identify Customers, Suppliers, Users, and Workers. The information will be used when previously authorized by the owner.

The owners can exercise their rights through written communication addressed to the Main Location: Cra 13 A # 35-38 11th floor, or by email at almaviva_informa@almaviva.com.co and calidad@almaviva.com.co, stating their intention to change, update, rectify or eliminate the personal information that the entity has. Queries will be handled by the Customer Service area and, only in the case of employees or former employees, by the Human Resources area. Requests can only be filed by the owner of the information, or by proxy or representative that is duly accredited for this purpose, and they will be responded to within a maximum period of ten (10) business days starting from the date they were received. In the event that the request is not responded to within the stated term, the interested party will be notified about the causes of the delay, including the date when their query will be responded to. For all claims, we will have fifteen (15) business days starting from the date they are received. In the event that the claim is not responded to within the stated term, the interested party will be notified about the causes of the delay, and also including the date when their query will be responded to.

According to what is stipulated by the LAW, ALMAVIVA S.A. and its subsidiaries will be able to use the personal information of the owner as follows:

  • Collection
  • Storage
  • Use
  • Circulation
  • Suppression
  • Transmission

The purpose of the information collected by ALMAVIVA S.A. and its subsidiaries is to get adequate and sufficient knowledge about customers to determine the degree of their moral integrity and that their activities are legal, transparent, as well as about their financial capacity.

Main Address: Cra 13 A # 35-38, 11th floor
Email: almaviva_informa@almaviva.com.co , calidad@almaviva.com.co
Telephone: 7448500 / Fax extension 12353.

The Personal Data Protection Policy herein is effective as of July 26, 2013. Almaviva S.A. and its subsidiaries reserve the right to change the policy herein at any time, however, they will promptly notify the owners about any substantial change that is made.

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